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CMVM resumes on-site service to the public


12 June 2020 

The CMVM informs that as from next Monday, it will be resuming its on-site service to the public, which was interrupted on 17 March, following the adoption of extraordinary measures to contain and mitigate Covid-19.

Access to the CMVM facilities is subject to the recommendations instated by the health authorities in the context of this pandemic, to safeguard visitors and employees, and thus, the following applies:
  • The use of a protective mask is mandatory;
  • Only one person at a time;
  • Social distancing must be observed until service is provided.
The procedure regarding securities certificates will, however, remain unchanged compared to the one defined during the State of Emergency resulting from the Covid-19 pandemic. Thus, until further notice, the issuance of certificates, will continue to be carried out exclusively by distance means, to the email address provided by the investor in the application or by postal mail. See the procedures here.

The assistance service for investors and other natural persons or entities will also continue to be provided by the CMVM through the remote means available for this purpose, namely, by email and directed telephone contacts, which can be consulted on the CMVM website.

Investors continue to have assistance via the Green Line - 800 205 339 (toll free) - from 09h00 to 18h00.

The CMVM provides investors with a page on its website where you can find the measures taken by the CMVM in the context of this pandemic for investors and the market.