CMVM
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Investor area

Investor assistance


​Conflict mediation

Introduction

The Conflict Mediation Service depends directly on the intervention of the Management Board of the CMVM, and has the following as its objectives:

  • The protection of non-institutional investors as regards the activities of financial intermediaries, independent consultants, the management bodies of the securities markets or issuers
  • Mediation between parties
  • Pacification of parties / consensus
  • Resolution of conflicts

The intervention of the CMS is characterised as follows:

  • the offering of its services
  • freedom of parties to express their opinions
  • swiftness and informality
  • nomination of mediators
  • non-regulated intervention
  • confidentiality